Return on Investment

Why Adding a Human Doesn’t Automatically Make AI Better

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The assumption that humans plus AI will always outperform either alone has become a cornerstone of how organizations are deploying AI today. But what if that assumption is wrong — or at least, far more complicated than we think? In Episode 4 of AI Horizons,  Prasanna “Sonny” Tambe, faculty co-director of Wharton Human AI Research, hosted Gérard Cachon, Fred R. Sullivan Professor of Operations, Information, and Decisions at the Wharton School, and Alex Moehring, assistant professor at Purdue University’s Daniels School of Business, to examine the real-world friction points in human-AI collaboration. Drawing on empirical research and economic theory, the conversation challenged some of the most widely held beliefs about how humans and AI work together, and offered a more grounded way forward.…Read More

Building AI Products That Last: Lessons from SXSW 2026

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At a packed session at SXSW this spring, Wharton Human-AI Research (WHAIR) faculty co-director Kartik Hosanagar and Microsoft chief product officer Aparna Chennapragada offered a candid and complementary set of lessons for builders navigating the fast-moving AI landscape. Their shared thesis: in AI product development, competitive advantage is both harder and easier to achieve than most people assume. …Read More

Gen AI in the Enterprise: From Hype to Human Capital

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Generative AI has rapidly shifted from experimentation to everyday utility in large enterprises. In the final installment of our Fall 2025 AI Horizons webinar series, Wharton Human-AI Research Faculty Co-Directors Stefano Puntoni and Prasanna (Sonny) Tambe joined Jeremy Korst, Partner at GBK Collective, to share findings from the 2025 AI Adoption Report: GenAI Fast-Tracks into the Enterprise. Here are the key takeaways from their talk.…Read More

Moving Beyond AI Experimentation to Enterprise Value

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At the third annual Wharton Business and Generative AI Conference in San Francisco, keynote speaker Lan Guan, Chief AI Officer at Accenture, shared her perspective on the evolving AI landscape and what separates companies merely experimenting from those capturing real enterprise value. Drawing on decades of consulting experience and thousands of enterprise AI projects, she highlighted where business leaders should focus their attention as AI adoption accelerates.…Read More