Automated Marketing Research Using Online Customer Reviews

Analytics at Wharton Research Automated Marketing Research Using Online Customer Reviews Market structure analysis is a basic pillar of marketing research. Classic challenges in marketing such as pricing, campaign management, brand positioning, and new product development are rooted in an analysis of product substitutes and complements inferred from market structure.Read More

Principal Stratification for Advertising Experiments

Analytics at Wharton Research Principal Stratification for Advertising Experiments Advertising experiments often suffer from noisy responses making precise estimation of the average treatment effect (ATE) and evaluating ROI difficult. We develop a principal stratification model that improves the precision of the ATE by dividing the customers into three strata --Read More

Market Positioning Using Cross-Reward Effects in a Coalition Loyalty Program

Analytics at Wharton Research Market Positioning Using Cross-Reward Effects in a Coalition Loyalty Program While single-brand reward programs encourage customers to remain loyal to that one brand, coalition programs encourage customers to be “promiscuous” by offering points redeemable across partner stores. Despite the benefits of this “open relationship” with customers,Read More

An Integrated Model for Dynamic Brand Equity

Analytics at Wharton Research An Integrated Model for Dynamic Brand Equity This paper presents a unified statistical model designed to measure brand equity as it changes over time; and gauge the impact of increased brand equity on consumer's product choices. Our model extends traditional models of brand equity which posit that strong brands are simply "moreRead More

Customer Acquisition via Display Advertising Using Multi-Armed Bandit Experiments

Analytics at Wharton Research Customer Acquisition via Display Advertising Using Multi-Armed Bandit Experiments Firms using online advertising regularly run experiments with multiple versions of their ads since they are uncertain about which ones are most effective. Within a campaign, firms try to adapt to intermediate results of their tests, optimizingRead More

Measuring Multi-Channel Advertising Response

Analytics at Wharton Research Measuring Multi-Channel Advertising Response Advances in data collection have made it increasingly easy to collect information on advertising exposures. However, translating this seemingly rich data into measures of advertising response has proven difficult, largely due to concerns that advertisers target customers with a higher propensity to buy or increase advertising during periods of peak demand. WeRead More

Randomized Markdowns and Online Monitoring

Analytics at Wharton Research Randomized Markdowns and Online Monitoring Online retail reduces the costs of obtaining information about a product's price and availability and of flexibly timing a purchase. Consequently, consumers can strategically time their purchases, weighing the costs of monitoring and the risk of inventory depletion against prospectively lowerRead More