White Paper

Architecting the Agentic Enterprise

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Agentic AI is showing early enterprise value, but scaling from pilots to broader deployment depends on trust, governance, and system design. Created with Sonata Software, this white paper draws on Wharton faculty research and insights from WAIAI’s Agentic AI Summit, mapping where agentic AI delivers real value, how to architect resilient multi-agent systems, and the governance frameworks enterprises need to scale responsibly.…Read More

The Wharton Blueprint for Effective AI Chatbots

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Not all AI chatbots are created equal. Some drive satisfied customers, higher sales, and create positive brand experiences. Others leave customers frustrated, angry, and unlikely to return. How can you make your chatbot a customer winner? Wharton Human-AI Research and Science Says have teamed up to create a blueprint for effective chatbots. Based on the latest scientific research, the blueprint offers practical solutions for increasing chatbot usage, improving consumer trust, and deciding when and how to use chatbots that are human-like or machine-like.…Read More

Growing Up: Navigating Generative AI’s Early Years – AI Adoption Report

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Wharton Human-AI Research has partnered with GBK Collective to produce Growing Up: Navigating Gen AI’s Early Years. This is an extensively researched report that provides an in-depth analysis of the state of Generative AI (Gen AI) adoption, its business applications, and future prospects. Written by Jeremy Korst, Partner, GBK Collective, and Stefano Puntoni, Faculty Co-Director of Wharton Human-AI Research, this report comes at a critical moment in AI’s evolution, as companies transition from initial excitement to deeper experimentation and efforts to prove the Return on Investment (ROI).…Read More

Designing an AI-Ready Framework for Chief Data Officers to Maximize AI Value

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On June 6th, 2024, AI at Wharton partnered with Informatica to bring dozens of industry leaders and Chief Data Analytics Officers (CDAOs) to Wharton’s campus for a collaborative brainstorming session with many of our leading AI academics. Their goal was to design a framework for companies and their CDOs to reference in order to responsibly and effectively leverage generative AI and increase value for their firms. We are thrilled to now publish the result of their combined efforts through a new white paper: “Designing an AI-Ready Data Framework for CDOs to Maximize AI Value.”…Read More